Frequently asked questions

  • The Guides AI is a smart travel assistant designed for Lapland and the Arctic. It combines real-time weather, aurora forecasts, aurora alert, and activity data to help you plan, decide, and book.

  • Yes — downloading and using The Guides AI is completely free. You can explore locations, receive aurora alerts, and chat with your AI guide at no cost.

    When you book rentals, activities or experiences, the normal provider prices apply (no hidden markups).

  • We currently focus on Finnish Lapland (Rovaniemi, Levi, Saariselkä, Ylläs, Ruka, etc.), and we’re expanding to Norway, Sweden, and Iceland soon. You can still use our basic features anywhere.

  • We combine KP index, solar wind data, local cloud cover, and light pollution data to create a practical “chance level” forecast. The data refreshes hourly, and you’ll always see where skies are clearer nearby.

    • Aurora alerts (when visibility improves)

    • Weather updates (temperature drops, wind chill)

    • Activity reminders and tips

      You can control all notifications in Settings.

  • Yes, partially. You can save essentials (maps, itineraries, checklists) and recent chats, so they work even in low-signal areas.

  • When you find an activity, booking is completed securely through our partners (e.g., Bokun operators). You’ll receive instant confirmation from the provider.

  • The tour operator or service provider. The Guides AI always shows their refund terms clearly before you book.

  • The Guides AI chat supports 95+ languages, and the UI is in English now. We will make more languages available for the UI as soon as possible.

  • To give real-time, location-based suggestions — like the closest clear-sky area for auroras or safe travel distances. You can still use the app with limited accuracy if you deny location access.

  • Web and iOS

  • Those platforms sell tours — we help you decide and plan smarter. The Guides AI uses local data (weather, aurora, daylight, temperature) to recommend the best timing and options, even across multiple marketplaces.

  • Yes — tell it your travel dates, interests, and group size, and it builds a dynamic itinerary that adapts to real-time conditions.

  • No problem! You’ll find curated experiences, safety tips, and local recommendations for daytime activities, wellness, food, and culture.

  • We provide context-aware tips (e.g., frostbite alerts, layering advice, wind chill warnings) and recommend verified local gear rental partners.

  • Sometimes — but never by increasing your price. The Guides AI earns small referral fees from certain partners, helping keep the app free for users.

  • Email support@theguides.ai or use the in-app help chat. For bookings, include your provider’s name and booking ID.

  • Go to Settings → Privacy → Delete Account. We permanently remove your data. Partner bookings remain with operators as required by law.

  • We’re fully GDPR-compliant. You can review, export, or delete your data anytime. See theguides.ai/privacy for details.

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